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Legal Agreement

Terms & Conditions

These Terms & Conditions govern your access to and use of Venda’s cloud-based multi-branch retail management system, point-of-sale features, inventory analytics, and merchant online storefronts.

Last Updated: July 30, 2026

1. Acceptance of Terms & Account Registration

By accessing or creating an account on Venda, you agree to be bound by these Terms & Conditions. If you are accepting these terms on behalf of a company, retail business, or organization, you represent that you possess the legal authority to bind that entity.

  • You must provide accurate, current, and complete information during registration.
  • You are responsible for maintaining the confidentiality of your login credentials, API keys, and employee credentials.
  • You must immediately notify Venda of any unauthorized access to or compromise of your account security.

2. Scope of Service & Merchant Conduct

Venda provides multi-branch inventory tracking, sales processing, point-of-sale (POS) terminal management, customer management, supplier goods tracking (GRN), and digital storefront hosting.

Acceptable Use Guidelines:

  • You agree not to use Venda to market, list, or sell illegal, counterfeit, or restricted goods or services under applicable laws.
  • You will not reverse engineer, attempt unauthorized database access, or disrupt the stability of the platform.
  • You are solely responsible for all content, prices, images, and descriptions published on your hosted storefronts.

3. Subscriptions, Fees & Billing Terms

Venda is offered on a subscription basis (including Starter, Growth, and Enterprise tier plans).

  • Promotions & Waitlists: Users joining via our early waitlist program receive their 1st month free of charge upon plan setup.
  • Billing Cycles: Subscription fees are billed in advance on a recurring monthly or annual basis depending on your selected tier.
  • Taxes & Modifications: Fees are exclusive of applicable taxes unless stated otherwise. Venda reserves the right to modify subscription fees with at least 30 days prior notice to organization administrators.

4. Intellectual Property & Data Ownership

Your Data Belongs To You: Merchants retain full ownership of all product catalogs, stock figures, sales records, customer lists, and store assets uploaded to Venda.

Platform Ownership: Venda retains all rights, title, and interest in and to the platform, source code, logos, software interface designs, domain architecture, and brand elements.

5. Disclaimers & Limitation of Liability

Venda is provided on an "as is" and "as available" basis. While we strive for 99.9% uptime and high reliability across multi-store systems:

  • Venda does not warrant that service will be completely uninterrupted or error-free at all times.
  • To the maximum extent permitted by law, Venda shall not be liable for indirect, incidental, or consequential damages, including loss of profits, inventory miscounts caused by hardware failures, or business disruption.
  • Our total aggregate liability under these terms shall be limited to the total amount paid by your business to Venda during the three (3) months preceding the claim.

6. Termination & Governing Law

Either party may terminate the account at any time via dashboard organization settings. Upon termination, access to the platform will cease at the end of the current billing cycle.

These Terms & Conditions shall be governed by and construed in accordance with applicable commercial and software contract laws. Any legal action or proceeding shall be resolved through good-faith negotiation or arbitration.

Questions regarding our Terms of Service?

Contact our Legal & Compliance Team at legal@venda.rw